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Software Asset Management (SAM) - Core
Published: April 11, 2017
Languages: English, Spanish, Chinese (Simplified), French, German, Italian, Japanese, Portuguese (Brazil), Russian
Audiences: IT Professionals
Technology: Microsoft SAM Optimization Model, ISO/IEC 19770-1 standards, IAITAM best practices, ITIL SAM-related standards
Credit toward certification: MCP
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This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.
Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.
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If you have concerns about specific questions on this exam, please submit an exam challenge.
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Assess SAM Programs by using the SAM Optimization Model (SOM) (15-20%)
Define the scope of a SAM program assessment
Identify infrastructure groups and locations, identify estimated quantity of hardware and on-premises and cloud software assets, identify functional descriptions for each group and key points of contact
Assess SAM processes, policies, resources, and tools throughout an organization
Assess infrastructure groups for the existence of documented SAM procedures, roles, and responsibilities
Assign maturity levels
Assign maturity levels according to the 10 components of SOM, Assign one of four maturity levels to each component
Perform a gap analysis between maturity levels
Perform a gap analysis between the current maturity level and the desired maturity level, review assigned maturity levels
Manage Software Licenses (15-20%)
Collect and manage complete hardware and on-premises and cloud software inventories
Review an organization’s hardware and on-premises and cloud software inventory collection processes and data to ensure completeness
Validate inventory accuracy
Normalize on-premises and cloud software inventories, reconcile on-premises and cloud software inventories against other data sources, verify the accuracy of specified license metrics such as user counts based on HR employee records
Collect, validate, and manage license entitlement records
Gather, store, normalize, and validate license entitlement records and term documents, provide reports as needed
Perform a periodic reconciliation of on-premises and cloud software inventories, license entitlements and optimization opportunities
Reconcile on-premises and cloud software inventory data against on-premises and cloud software license entitlements data, determine and report license compliance status
Coordinate Data Collection Technologies (15-20%)
Manage data collection and ensure completeness
Identify machine type, agent installation requirements, collection schedules, and discrepancies between inventories, define data schemas, identify data storage locations, normalize collected data
Coordinate data collection between operations groups
Facilitate data transfer and synchronization between various IT groups; validate data between various IT groups; ensure that overall SAM processes are being followed; collect data for security, virtualization, and third-party resources including Linux
Manage data interfaces between disparate data sources
Identify the process of matching common fields, cross-referencing, and consolidation and integration of data from multiple sources
Gather requirements for general user and executive reports, generate and maintain periodic reports, maintain the infrastructure necessary for ad hoc reporting requests, generate reports for software publishers
Design and Manage a SAM Program (25-30%)
Secure executive sponsorship and ongoing cadence
Identify stakeholders, create proposal materials, obtain explicit executive authorization for software asset infrastructure, policies, and overall corporate governance, establish a regular engagement with the senior management team
Estimate operational costs in both consulting hours and employee time, create a project plan and budget, obtain funding from each infrastructure group for each task associated with managing a SAM program
Design a SAM program
Identify resources and objectives for a SAM program, align resources with customer requirements and schedules, coordinate acquisition strategies, coordinate optimization methods that include Software as a Service (SaaS), Platform as a Service (PaaS), and application virtualization, ensure strong security and compliance requirements
Implement a SAM program
Create a SAM stakeholder group to oversee the project, assess and benchmark the current state of SAM according to industry standards such as ISO/IEC 19770-1 and IAITAM, implement technologies to support asset discovery, enhance purchasing processes to include storage and retrieval of license entitlement information, perform initial license and cloud services reconciliation, create policies, processes, and procedures to support SAM efforts, secure support from all associated departments, educate employees
Maintain a SAM program
Monitor adherence to the policies, processes, and procedures of an organization’s SAM life cycle, standardize SAM processes across all domains and organizational units, perform periodic license and cloud services reconciliation, provide ongoing SAM awareness training
Create and manage a SAM program improvement plan
Incorporate SAM analytical data into strategic IT and business unit planning, create detailed metrics and reports to measure SAM adoption, implementation, and maturity, report Return of Investment (ROI), cost avoidance, and end-user satisfaction to all stakeholders, evangelize SAM maturity benefits
Manage the Software Asset Life Cycle (15-20%)
Manage the acquisition process
Identify and manage approved and unapproved purchasing processes, identify suppliers, manage software approval and receiving processes, manage license updates, optimization, and subscriptions, ensure proper consumption of online services
Manage the deployment process and consumption
Validate the availability of on-premises and cloud software licenses, select the correct media, specify the software identification characteristics, track deployment and consumption of on-premises cloud software
Manage on-premises and cloud software and hardware centralization throughout the software asset life cycle according to ISO/IEC 19770-1 and IAITAM, generate awareness of available agreement benefits
Manage the retirement process
Identify hardware for retirement, retire software, harvest software licenses, ensure decommissioning or destruction of storage media, stop subscriptions and downloads, preserve compliance, perform notifications, retain documentation
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