Examkingdom's preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. We provide the most excellent and simple method to pass your certification exams on the first attempt "GUARANTEED"
Whether you want to improve your skills, expertise or career growth, with Examkingdom's training and certification resources help you achieve your goals. Our exams files feature hands-on tasks and real-world scenarios; in just a matter of days, you'll be more productive and embracing new technology standards. Our online resources and events enable you to focus on learning just what you want on your timeframe. You get access to every exams files and there continuously update our study materials; these exam updates are supplied free of charge to our valued customers. Get the best MB2-714 exam Training; as you study from our exam-files "Best Materials Great Results"
MB2-714 Exam + Online / Offline and Android Testing Engine & 4500+ other exams included
$50 - $25 (you save $25)
Exam MB2-714 Make The Best Choice Chose - Examkingdom
Microsoft Dynamics CRM 2016 Customer Service
Published: January 22, 2016
Languages: English, Chinese (Simplified), French, German, Japanese, Spanish
Audiences: Information workers
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.
Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.
Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.
If you have concerns about specific questions on this exam, please submit an exam challenge.
If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.
Manage cases and the knowledge base (25-30%)
Create and manage cases
Work with the case list and views; search for case records; create a new case record; understand fields on a default case form; analyze business process flows; convert activities to cases; understand the case resolution process; use case routing rules; use case creation rules
Create and manage the knowledge base
Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages
Manage queues, entitlements, and service level agreements (SLAs) (25-30%)
Create and manage queues
Understand system queues and personal queues; create and maintain queues; add cases and activities to queues; work with queue items; implement case routing
Create and manage entitlements
Create and maintain entitlement templates; create a new entitlement; add entitlement lines; associate products; associate entitlement channels; associate an SLA; activate an entitlement; renew an entitlement
Create and manage SLAs
Understand standard and enhanced SLAs; create SLA actions and details; use SLAs on-demand; manage cases with SLAs; manage service scheduling, interactive service hub, and the unified service desk
Manage service scheduling, interactive service hub, and the unified help desk (20-25%)
Implement and manage service scheduling
Understand service scheduling scenarios; understand the service scheduling process flow; define and manage resources; implement customer service schedules; create and manage resource groups; define sites, holiday schedules, and services; schedule service activities in the service calendar; manage service activities
Work with the interactive service hub and the unified service desk
Work with single-stream and multi-stream dashboards; manage queues and cases from streams; create interactive dashboards; understand the unified service desk; understand integrated agent desktop components
Work with FieldOne and surveys and perform service management analysis (20-25%)
Perform service management analysis
Use Microsoft Power BI service dashboards; work with the service calendar; work with service reports; work with service dashboards; work with system charts for cases; understand service metrics and goals; create goals for case records
Use FieldOne with service management
Understand FieldOne functionality; identify reasons to automate the field service organization; identify the benefits of using FieldOne
Work with surveys
Understand survey distribution options; create and configure surveys; capture responses
Reday to get certified today competitive computer industry Examkingdom's preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. We provide the most excellent and simple method to pass your Microsoft Microsoft Certified Specialist MB2-714 exam on the first attempt "GUARANTEED".
Unlimited Access Package
will prepare you for your exam with guaranteed results, MB2-714 Study Guide. Your exam will download as a single MB2-714 PDF or complete MB2-714 testing engine as well as over +4000 other technical exam PDF and exam engine downloads. Forget buying your prep materials separately at three time the price of our unlimited access plan - skip the MB2-714 audio exams and select the one package that gives it all to you at your discretion: MB2-714 Study Materials featuring the exam engine.
Examkingdom MB2-714 Exam Prepration Tools
Examkingdom Microsoft Microsoft Certified Specialist preparation begins and ends with your accomplishing this credential goal. Although you will take each Microsoft Microsoft Certified Specialist online test one at a time - each one builds upon the previous. Remember that each Microsoft Microsoft Certified Specialist exam paper is built from a common certification foundation.
MB2-714 Exam Testing Engines
Beyond knowing the answer, and actually understanding the MB2-714 test questions puts you one step ahead of the test. Completely understanding a concept and reasoning behind how something works, makes your task second nature. Your MB2-714 quiz will melt in your hands if you know the logic behind the concepts. Any legitimate Microsoft Microsoft Certified Specialist prep materials should enforce this style of learning - but you will be hard pressed to find more than a Microsoft Microsoft Certified Specialist practice test anywhere other than Certkingdom.
MB2-714 Exam Questions and Answers with Explanation
This is where your Microsoft Microsoft Certified Specialist MB2-714 exam prep really takes off, in the testing your knowledge and ability to quickly come up with answers in the MB2-714 online tests. Using Microsoft Certified Specialist MB2-714 practice exams is an excellent way to increase response time and queue certain answers to common issues.
MB2-714 Exam Study Guides
All Microsoft Microsoft Certified Specialist online tests begin somewhere, and that is what the Microsoft Microsoft Certified Specialist training course will do for you: create a foundation to build on. Study guides are essentially a detailed Microsoft Microsoft Certified Specialist MB2-714 tutorial and are great introductions to new Microsoft Microsoft Certified Specialist training courses as you advance. The content is always relevant, and compound again to make you pass your MB2-714 exams on the first attempt. You will frequently find these MB2-714 PDF files downloadable and can then archive or print them for extra reading or studying on-the-go.
MB2-714 Exam Video Training
For some, this is the best way to get the latest Microsoft Microsoft Certified Specialist MB2-714 training. However you decide to learn MB2-714 exam topics is up to you and your learning style. The Examkingdom Microsoft Microsoft Certified Specialist products and tools are designed to work well with every learning style. Give us a try and sample our work. You'll be glad you did.
MB2-714 Other Features
* Realistic practice questions just like the ones found on certification exams.
* Each guide is composed from industry leading professionals real Microsoft Microsoft Certified Specialistnotes, certifying 100% brain dump free.
* Study guides and exam papers are guaranteed to help you pass on your first attempt or your money back.
* Designed to help you complete your certificate using only
* Delivered in PDF format for easy reading and printing Examkingdom unique CBT MB2-714 will have you dancing the Microsoft Microsoft Certified Specialist jig before you know it
* Microsoft Certified Specialist MB2-714 prep files are frequently updated to maintain accuracy. Your courses will always be up to date.
Get Microsoft Certified Specialist ebooks from Examkingdom which contain real MB2-714 exam questions and answers. You WILL pass your Microsoft Certified Specialist exam on the first attempt using only Examkingdom's Microsoft Certified Specialist excellent preparation tools and tutorials.
This is what our customers are saying about Examkingdom.com.
These are real testimonials.
Hi friends! Examkingdom.com is No1 in sites coz in $25
I cant believe this but when I purchased the $25 package it was amazing I Microsoft passed 10 Exams using Examkingdom guides in one Month So many thanks to Examkingdom Team , Please continue this offer for next year also. So many Thanks
Thank You! I would just like to thank Examkingdom.com for the Microsoft Microsoft Certified Specialist MB2-714 test guide that I bought a couple months ago and I took my test and pass overwhelmingly. I completed the test of 91 questions in about 90 minutes I must say that their Q & A with Explanation are very amazing and easy to learn.
After my co-workers found out what I used to pass Microsoft Microsoft Certified Specialist MB2-714 the test, that many are thinking about purchasing Examkingdom.com
for their Microsoft Certified Specialist exams, I know I will again
I passed the Microsoft Microsoft Certified Specialist MB2-714 exam yesterday, and now it's on to security exam. Couldn't have done it with out you. Thanks very much.
I Just Passed The Microsoft Microsoft Certified Specialist MB2-714 Took 80 to 90 Minutes max to understand and easy to learn. Thanks For Everything Now On To MB2-714
thanks so much for your assistance in Microsoft Microsoft Certified Specialist i passed today it was a breeze and i couldn't have done it without you. Thanks again
I have used your Exam Study Guides for preparation for Microsoft Microsoft Certified Specialist MB2-714. I also passed all those on the first round. I'm currently preparing for the Microsoft and theMicrosoft Certified Specialist. exams
I just wanted to thank you for helping me get myMicrosoft Certified Specialist $50 package
for all guides is awesome you made the journey a lot easier. I passed every test the first time using your
I take this opportunity to express my appreciation to the authors of Examkingdom.com Microsoft Microsoft Certified Specialist
test guide. I purchased the MB2-714 soon after my formal hands on training and honestly, my success in the test came out of nowhere but Examkingdom.com. Once again I say thanks
team the test no. MB2-714 that i took was very good, I received 880 and could have gain more just by learning your exams
Hi and Thanks
I have just passed the Microsoft Certified Specialist Directory Services Design exam with a score of 928 thanks to you! The guide was excellent
Great stuff so far....I love this site....!! I am also on the Microsoft Microsoft Certified Specialist I decided to start from Examkingdom and start learning study Microsoft Certified Specialist from home... It has been really difficult but so far I have managed to get through 4 exams....., now currently studying for the more exams.... Have a good day.................................................. Cheers
Thanks for your Help, But I have finally downloaded Microsoft Microsoft Certified Specialist MB2-714 exam preparation from examkingdom.com they are provided me complete information about the exam, lets hope I get success for the MB2-714 exam, I found there exams very very realistic and useful. thanks again